Our Policies

Please review/consider our hotel policies before booking your stay with us… thank you!

Payment policy

All reservations are paid in full at time of booking.

Cancellation policy

Full refund up to 30 days prior to arrival. If reservation is cancelled within the 30 days leading up to check in, guests will not receive a refund for reservation amount. There is a 24 hour grace period after booking, when the guest can cancel their reservation without being penalized.

Check in policy

Check in time is at 4pm or anytime after. Our office hours are from 9am-5pm Monday – Sunday. All guests will receive a check in details email prior to their stay, which includes all the details & instructions needed for checking into the room. Here at Hotel 2TwentyOne we have a self check in system which means that checking into your unit is quick, seamless & hassle free. Reminder if you are arriving at the hotel after 5pm, our offices will be closed until 9am the next morning, so there will be no front desk that you will need to check in with.

*Please note: Our rooms do NOT include ensuite bathrooms. All restrooms & showers are shared with the guests on the floor and are located at the end of each hallway

For further inquires about Hotel 2TwentyOne and our policies, please use the contact form below.